We're In The Brand Protection Business
It’s true! You have worked so hard to build your brand, acquire customers and sell products. We’re here to protect those investments with fulfillment services that support your brand and take care of your customers. Our Methodology for Client Success begins with aligning with your expectations.
Our Client Success Representatives become an extension of your team & learn how to meet your expectations every day.
We Make It Easy
Our Client Success Management team offers superior client services through a combination of advanced technology and efficient communication. This approach gives you complete access to information about your products, orders, inventory, returns, transportation, and special projects.
Ticketing System
Routine inquiries are managed via a ticketing system with prompt answers to questions.
Client Portal
Real time access to all data at your fingertips via desktop, tablet, and mobile devices.
Status Meetings
Weekly status meetings are a routine process for staying on top of your initiative, reviewing forecasts, and preparing for campaigns and special projects.
Client Success Manager
Our CSMs are in our distribution centers and ready to take your call, answer your text or email.
Strategic Business Review
Our Client Success Management & an Executive Sponsor will participate in Business Reviews & strategy sessions to put the strength of our organization to work for you.
We've Got You Covered
After your onboarding is complete, your Client Success Manager will serve as your primary point of contact. They will be proactive in scheduling status meetings and strategic business reviews, and you can easily reach them by phone or email whenever you have questions or issues. With our Client Success Management, you can rest assured that you are always covered.
Quality First
Boxzooka is deliberate about bringing on new clients and we never sacrifice quality services for our current customers as we grow.
- Dedicated Team of Client Success Representatives
- Warehouses optimized for both B2B and B2C operations by client
- Formal QA and QC processes ensure quality performance
First Hand From Our Clients
“As a start up, choosing a 3PL warehouse is a big decision. I am so happy we went with Boxzooka. From integration with our DTC platform to expanding into wholesale and EDI setup it has been a smooth and seamless process. The staff is very supportive and understanding of our needs.”
Louis Graci
Supply Chain Manager, Partlow
“Boxzooka has been a perfect 3PL partner for us for the past nearly five years. The whole team is extremely helpful and accessible, which has been invaluable as we have grown our business. I feel confident knowing that they are responsible for storing and shipping our inventory.”
Marci Pantzer
Founder, Dear Annabelle
We're Pro Environment
Sustainability has been a core focus of Boxzooka since day one and we think globally and act locally to do our part for the environment. Ecommerce businesses must be conscious about packaging choices, delivery methods and the conditions in facilities.
Read Our Latest Press
Boxzooka CEO Brendan Heegan Weighs In on Fashion’s Strategy for Tariff Impact in Glossy
After our contribution to Vogue Business last month, Boxzooka was interviewed by Glossy for its piece on the effects of…
Brendan Heegan Analyzes De Minimis Rule Shifts in Vogue Business
Boxzooka is proud to announce that our founder and CEO, Brendan Heegan, was recently featured in the Vogue Business article…
Boxzooka Awarded Best in Business by Inc. Magazine
We’re thrilled to announce that Inc. Magazine included Boxzooka on their 2024 Best in Business list as a leading company…
